Extending the communication capabilities of your CRS
Fundamental to any d-flo communications solution is data. And when it comes to a TravelComms solution – the customer booking data processed and managed by your Computerised Reservation System (CRS).
Comprising all the details relating to customer bookings, this essential information needs to be communicated individually to each customer. And if you intend to wow them with additional rich and relevant content from other sources then it’s likely that you will exceed the standard capabilities of your CRS.
Seamlessly integrating with your CRS, TravelComms transforms the standard output into powerful communications, and linking stored copies to the booking in the CRS. From an operational perspective, this streamlines IT services and delivers efficiency to your contact centre.
Integrating TravelComms with your CRS
TravelComms provides extensive integration capabilities making it completely CRS agnostic. With the ability to consume event-driven “pushed” data or potentially “pulling” it – via APIs, Web Services, Message Queues, iPaaS platforms or reading directly from databases – TravelComms offers a multitude of options to best suit your CRS and your integration preferences.
d-flo has implemented numerous TravelComms solutions for Tour Operators, Travel Agencies, Cruise Lines and Ferry Operators. And in doing so, worked with many of the most established and leading CRS systems, including: ATCOMRES, Compass, Tigerbay, Travelink, and Seaware. Additionally, we have implemented solutions with a number of boutique and inhouse developed systems, and in some instances by developing custom APIs. So, whatever CRS you are using you can be assured that d-flo can deliver a fully integrated solution.