How does TravelComms help?
Sending rich, relevant and timely travel communications can be a challenge. Creating coherent and joined-up communication “journeys” multiplies it. TravelComms provides a flexible travel documentation and communications platform for building customer engagement – and even deep immersion – to drive up-sales, repeat sales and recommendations.
Travel communications that go the distance
Quotations
Drive booking conversions with content rich and inspiring Quotations that demonstrate your differentiated brand experience.
ConfirmationsBuild booking excitement with ultra-personalised Confirmations that reflect your customer’s financial spend.
Amendments/ErratasUpdate customers with accurate Amendments or revised Booking Confirmations to remove confusion and frustration.
Flight Change NotificationsNotify customers with clear and concise Flight Change Notifications and track acknowledgement to mitigate risks.
Payment RemindersPrompt customers with payments due with timely Payment Reminders based upon standard or specific payment plans.
Payment AcknowledgmentsAdvise customers of payments received with instant Payment Acknowledgements immediately after they have been made.
Countdowns/UpsalesPrepare customers with informative Countdowns and target them with Upsales uniquely relevant to each of them and their trip.
Final Travel PackProvide customers with ultra-personalised Final Travel Packs in the format they prefer to get them fully prepared and ready.
Pre-DepartureWish each customer happy travels with a Pre-Departure that resonates and makes them aware of any last minute considerations.
Updates/UpsalesConnect with each customer with Updates and Upsales whilst they are in destination to help them maximise their overall experience.
Welcome HomeFollow up with each customer with a heart-warming Welcome Home to remind them of their great trip and to share their feedback.
Transactional Communications
Maintain customer trust in your business and reduce the risk of misunderstandings, by creating and sending the essential travel and payment information your customers rely on - from confirmations to amendments to reminders and acknowledgments.
Experiential Communications
Customer experience is paramount - so add value to your messaging with communications that engage and inspire your customers. These could include pre-holiday countdowns, pre-departure reminders, inspiring travel packs and thoughtful 'welcome home' messages.
Functionality for the most engaging travel communications
Integrate
Integrate with your customer reservation (CRS), content management (CMS) and customer relationship management (CRM) systems. Extend to third-party content providers.
Deliver
Streamline offline fulfilment. Maximise digital with responsive Emails, SMS, Push and Social Channels. ePresent for secure self-service via your customer/guest portal.
Personalise
Create highly personalised and multi-lingual communications. Incorporate ancillary promotions and content relevant to each customer, their travel plans and journey.
Process
Batch process as an end-to-end automated process. Respond to on-demand customer requests in real time. Personalise with user-driven interactive content.
Unlocking rapid and tangible business value
"With a response rate of over 50%, the customer insight is being turned into valuable actions – to improve our customer satisfaction for each of our equally important internal customer services, and similarly with our contracted hotel and airline partners."
Bravo Tours
01 | 04
"d-flo has been a key strategic partner, helping us to review and map our customer journey and implement the right communications to customers at the right time with a series of communications aligned to our brand guidelines to ensure a consistent look and feel."
G Touring
02 | 04
"The d-flo solution just gave us more - and more quickly. Initiatives we planned for launch in 18 months from now, we are now revising for delivery later this year using the TravelComms platform."
Great Rail Journeys
03 | 04
"More customers are looking to book holiday add-ons and the revenue can be tremendous. Making it easy for the client to do so is one of the key aims for sales and TravelComms has provided us with this opportunity. The results to date have been amazing."
Olympic Holidays
04 | 04
