Sending rich, relevant and timely travel communications can be a challenge. Creating coherent and joined-up communication “journeys” multiplies it. TravelComms provides a flexible travel documentation and communications platform for building customer engagement – and even deep immersion – to drive up-sales, repeat sales and recommendations.
Drive booking conversions with content rich and inspiring Quotations that demonstrate your differentiated brand experience.Confirmations
Build booking excitement with ultra-personalised Confirmations that reflect your customer’s financial spend.Amendments/Erratas
Update customers with accurate Amendments or revised Booking Confirmations to remove confusion and frustration.Flight Change Notifications
Notify customers with clear and concise Flight Change Notifications and track acknowledgement to mitigate risks.Payment Reminders
Prompt customers with payments due with timely Payment Reminders based upon standard or specific payment plans.Payment Acknowledgments
Advise customers of payments received with instant Payment Acknowledgements immediately after they have been made.Countdowns/Upsales
Prepare customers with informative Countdowns and target them with Upsales uniquely relevant to each of them and their trip.Final Travel Pack
Provide customers with ultra-personalised Final Travel Packs in the format they prefer to get them fully prepared and ready.Pre-Departure
Wish each customer happy travels with a Pre-Departure that resonates and makes them aware of any last minute considerations.Updates/Upsales
Connect with each customer with Updates and Upsales whilst they are in destination to help them maximise their overall experience.Welcome Home
Follow up with each customer with a heart-warming Welcome Home to remind them of their great trip and to share their feedback.
Maintain customer trust in your business and reduce the risk of misunderstandings, by creating and sending the essential travel and payment information your customers rely on - from confirmations to amendments to reminders and acknowledgments.
Customer experience is paramount - so add value to your messaging with communications that engage and inspire your customers. These could include pre-holiday countdowns, pre-departure reminders, inspiring travel packs and thoughtful 'welcome home' messages.
Streamline offline fulfilment. Maximise digital with responsive Emails, SMS, Push and Social Channels. ePresent for secure self-service via your customer/guest portal.
Create highly personalised and multi-lingual communications. Incorporate ancillary promotions and content relevant to each customer, their travel plans and journey.
Batch process as an end-to-end automated process. Respond to on-demand customer requests in real time. Personalise with user-driven interactive content.
"With a response rate of over 50%, the customer insight is being turned into valuable actions – to improve our customer satisfaction for each of our equally important internal customer services, and similarly with our contracted hotel and airline partners."
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"d-flo has been a key strategic partner, helping us to review and map our customer journey and implement the right communications to customers at the right time with a series of communications aligned to our brand guidelines to ensure a consistent look and feel."
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"The d-flo solution just gave us more - and more quickly. Initiatives we planned for launch in 18 months from now, we are now revising for delivery later this year using the TravelComms platform."
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"More customers are looking to book holiday add-ons and the revenue can be tremendous. Making it easy for the client to do so is one of the key aims for sales and TravelComms has provided us with this opportunity. The results to date have been amazing."
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