Lindblad Expeditions selects TravelComms

02.04.19

Lindblad Expeditions, the US based and NASDAQ listed, leader in adventure cruises has selected d-flo TravelComms software to enhance the quality of its post-reservation customer communications. Lindblad Expedition’s guests will benefit from richer and more personalized customer communications.

London, 21 March 2019: d-flo Limited, the innovative customer communications specialist, who enable their clients to achieve operational efficiencies, lower costs and increased brand loyalty, today announced that Lindblad Expeditions will commence using their TravelComms solution to manage their post-reservation customer communications.

TravelComms has been designed specifically for travel companies to enhance the experience of their customers before, during and after their holiday by delivering more enriched, informative and personalized communications via any online and offline channel.

Arthur Theodorou, Director of IT at Lindblad Expeditions commented: “Implementing a new reservation system, we are keen to maintain consistency with our guest-facing experience. Documents being one of the key touch points, it is important that we ensure they remain personalized and delivered using the proven print and electronic formats we have already adopted.

When looking for a communications solution, it had to tick all the ‘as is’ requirements, and future proof our business with new opportunities for further document enrichment and innovative communication methods.

We were very impressed with the flexibility that d-flo’s TravelComms solution provides and the company’s strong understanding of the cruise sector. Providing our guests with documentation that is relevant and unique to them is a critical part of demonstrating the intimate experience we provide.”

Colin Brimson, Co-Founder and CEO of d-flo Limited commented: “We’re very proud to have been selected to help Lindblad Expeditions achieve their goals for this very important area of their customer communications. Our approach to all projects with our customers is to understand what they are trying to accomplish and then use our expertise to give them what they want in solutions that add real value to their business. We’re looking forward to a long and mutually rewarding relationship with Lindblad Expeditions.”

For further information on d-flo and TravelComms, contact d-flo on +44 (0)20 3582 5210 or by info@dflo.co.uk.

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