Arthur Theodorou, Director of IT at Lindblad Expeditions commented: “Implementing a new reservation system, we are keen to maintain consistency with our guest-facing experience. Documents being one of the key touch points, it is important that we ensure they remain personalized and delivered using the proven print and electronic formats we have already adopted.
When looking for a communications solution, it had to tick all the ‘as is’ requirements, and future proof our business with new opportunities for further document enrichment and innovative communication methods.
We were very impressed with the flexibility that d-flo’s TravelComms solution provides and the company’s strong understanding of the cruise sector. Providing our guests with documentation that is relevant and unique to them is a critical part of demonstrating the intimate experience we provide.”