The newly relaunched easyJet holidays has announced that d-flo Limited and their TravelComms travel communications software will manage their post-reservation customer booking and disruption communications.
London, 5 December 2019: d-flo Limited, the innovative customer communications specialist, has today announced their appointment by easyJet holidays to manage their post-reservation customer booking and disruption communications. The communications specialist is known for enabling their clients to achieve operational efficiencies and increased brand loyalty.
TravelComms has been designed specifically for tour operators to enhance the experience of their customers before, during and after their holiday by delivering more enriched, informative and personalised communications via any online and offline channel.
Colin Brimson, Co-Founder and CEO of d-flo Limited commented: “We’re very proud to have been selected to help easyJet holidays achieve their goals for this very important area of their customer communications. Our approach to all projects with our customers is to understand what they are trying to accomplish and then use our expertise to give them what they want in solutions that add real value to their business. We’re looking forward to a long and mutually rewarding relationship with easyJet holidays.”
Paul Curtis, IT Director of easyJet holidays commented: “We’re really pleased to be able to offer our new holidays customers’ booking and disruption communications which reflect the easyJet personality and brand. Thanks to d-flo’s years of travel expertise and integration experience with ATCOMRES their TravelComms platform has enabled us to deliver this.
We will be able to deliver clear and highly personalised communications – delivered via our digital channels – whilst benefitting from the automation and inherent data privacy controls to deliver a simple and secure customer service.”
For further information on d-flo and TravelComms, contact d-flo on +44 (0)20 3582 5210 or by firstname.lastname@example.org.