TravelComms

How does TravelComms help?

Sending rich, relevant and timely travel communications can be a challenge. TravelComms is an efficient way to give customers the information they want, when and how they want it – to improve their experience, build trust, and help your bottom line.

Travel communications that go the distance

tc-customer-journey

Transactional communications

Maintain customer trust in your business and reduce the risk of misunderstandings, by creating and sending the essential travel and payment information your customers rely on - from confirmations to amendments to reminders and acknowledgments.

Experiential communications

Customer experience is paramount - so add value to your messaging with communications that engage and inspire your customers. These could include pre-holiday countdowns, pre-departure reminders, inspiring travel packs and thoughtful 'welcome home' messages.

Functionality to deliver the most engaging customer experiences

Integrate

Integrate

Integrate with your customer reservation (CRS), content management (CMS) and customer relationship management (CRM) systems. Extend to third-party content providers. 

Output

Deliver

Streamline offline fulfilment. Maximise digital with responsive Emails, SMS, Push and Social Channels. ePresent for secure self-service via your customer/guest portal.

Relevant

Personalise

Create highly personalised and multi-lingual communications. Incorporate ancillary promotions and content relevant to each customer, their travel plans and journey. 

Batch

Process

Batch process as an end-to-end automated process. Respond to on-demand customer requests in real time. Personalise with user-driven interactive content.

"The TravelComms solution has been simple to implement and it has delivered what was promised - in scope, on time and in budget - which is a very strong accolade for a software company today. We are very pleased with the results today."

G Touring

01 | 04

"The d-flo solution just gave us more - and more quickly. Initiatives we planned for launch in 18 months from now, we are now revising for delivery later this year using the TravelComms platform."

Great Rail Journeys

02 | 04

"More customers are looking to book holiday add-ons and the revenue can be tremendous. Making it easy for the client to do so is one of the key aims for sales and TravelComms has provided us with this opportunity. The results to date have been amazing."

Olympic Holidays

03 | 04

"All the d-flo team we have worked with understood the urgency and the issues very quickly and became an integral part of our transformation project. Since then they have delivered in the timeframe we want, with no ambiguity."

Christie’s

04 | 04

Ready to take a look?

Let us demonstrate how we can transform your communications