Being the official start of spring and with a new air of optimism, in this edition of The [d-flo] Download we are pleased to announce two additions to the d-flo team. We are also pleased to announce a new customer project, our ATCOM CRS integration and share how we are helping the travel industry with their digital-led communications strategy and personalised ebrochures to drive deeper customer immersion. We hope you enjoy the read!
In this month’s mid-winter edition of The [d-flo] Download we include a monthly team member spotlight, details of a recent security update and share some new innovative solutions for helping the travel industry safely return to operations. We also include a promotion for the rapid and no-cost adoption of our CrisisComms solution and look forward to our 10-year celebrations. We hope you enjoy the read whilst keeping warm!
We are incredibly pleased to welcome Vicki to the d-flo team in a new business development role. With over 18 years of travel technology experience - at Amadeus, Comtek and TigerBay to name a few - Vicki brings a wealth of knowledge and expertise to help with the market development and continual evolution of our TravelComms platform.
COVID-19 has rapidly accelerated business transformation and communications have been very much at the forefront of this within the travel industry. Our TravelComms platform has proudly become an essential solution for a digital-led communications strategy to manage disruptions at speed and differentiate brands to seize new opportunities.
We are also pleased to welcome Rebecca to the d-flo team in an interim combined business analyst and project manager role. With over 25 years’ experience within travel (at Tucan Travel, Topdeck Travel and Wendy Wu) and in delivering tech solutions (for ICE ICT and theICEway) Rebecca brings with her the expertise to fulfil an interim business requirement.
Brochures remain as relevant now as they always have in building aspiration and intent. Providing a digital solution that enables instant accessibility is more critical than ever. Using our TravelComms solution, ebrochures can be personalised and relevant to further increase the immersive experience and keep customers close whilst at distance to drive bookings.
Travel businesses able to tell their stories through immersive experiences can change customer purchasing behaviour. The ability to keep customers engaged gives travel businesses a huge opportunity to capitalise on immersion. This ebook explores extending the "customer high" with a fully immersive communications journey and demonstrates the benefits it can generate.
Used by a large number of tour operators, our ATCOM integration provides a non-invasive solution for producing enriched customer documentation and implementing immersive communication journeys. TravelComms can e-present customer documentation within the customer portal and provide one-click viewing of the documents from the ATCOM customer booking record.