In this first edition we’re kicking things off by reflecting on some of the great things that came out of an incredibly challenging past 12 months. Discover how we helped G Touring and Havila Voyages implement new immersive communication journeys. Learn about new integrations developed for the cruise industry’s leading reservation solution and the market leading CRM system. And read about some of our HQ highlights have been. We hope you enjoy.
In this first edition, we’re kicking things off by reflecting on some of the great things that came out of the incredibly challenging past 12 months. Highlights include helping G Touring and Havila Voyages implement new immersive communication journeys, developing new integrations for the leading reservation solution for the cruise industry and the market-leading CRM system along with a number of highlights from HQ. We hope you find it interesting.
In a newly created role, we welcome Laura to the team as our in-house content and communications designer. Already delivering amazing things, both internally and for a number of our clients, it is exciting to see Laura bringing brands to life and adding more power to our communication solutions.
As a "fun" distraction to the often-mundane non-working hours of lockdown we gifted each team member the unique ‘d-flo Limited Lockdown Puzzle'. A monochrome masterpiece of 1,000 pieces it remains unfinished with the challenge now open to anyone feeling brave and bored...
Having to do so in the new virtual way, we celebrated two loyal service awards in 2020. Bob (our CTO) and Steve (our Lead Architect) both joined d-flo’s 5-Year club and received our coveted award and celebratory champagne and gifts. Congratulations to you both and here’s looking onward!
Like all businesses during 2020, keeping everyone busy and motivated was fundamental to d-flo during 2020. Providing access to the Udemy library of training courses to anyone with spare time was well received and helped extend our capabilities in many previously unused techniques and skills.
Travel businesses able to tell their stories through immersive experiences can change customer purchasing behaviour. The ability to keep customers engaged gives travel businesses a huge opportunity to capitalise on immersion. This ebook explores extending the "customer high" with a fully immersive communications journey and demonstrates the benefits it can generate.
Our new integration enables TravelComms to update both the Salesforce ‘Account’ and ‘Booking’ records with the communications sent to customers. TravelComms also updates the relevant records with the details of how they were sent, the delivery and engagement events and links to view them from within Salesforce providing a fully 360-degree customer view.
Never before has there been a greater need for cruise lines to deliver proactive and coherent communications. And with many organisations running with reduced human resources, efficiency will be imperative. This ebook looks at simple solutions for the five key stages of the guest journey from post-booking to embarkation, on-board, disembarkation, through to post-voyage.
Using a combination of the proprietary Seaware API and a custom TravelComms endpoint, we have successfully delivered two Seaware-integrated TravelComms solutions. Used by Lindblad Expeditions and Havila Voyages, TravelComms enriches and combines transactional information into an ultra-personalised and immersive customer experience.