d-flo Newsletter - Feb 2021 - Desktop Header Image

Welcome to the February Edition of 'The Download'

In this month’s mid-winter edition of The [d-flo] Download we include a monthly team member spotlight, details of a recent security update and share some new innovative solutions for helping the travel industry safely return to operations. We also include a promotion for the rapid and no-cost adoption of our CrisisComms solution and look forward to our 10-year celebrations. We hope you enjoy the read whilst keeping warm!

d-flo Newsletter - Feb 2021 - Mobile Images3

Welcome to the February Edition of 'The Download'

In this month’s mid-winter edition of The [d-flo] Download we include a monthly team member spotlight, details of a recent security update and share some new innovative solutions for helping the travel industry safely return to operations. We also include a promotion for the rapid and no-cost adoption of our CrisisComms solution and look forward to our 10-year celebrations. We hope you enjoy the read whilst keeping warm!

DanSupport
COMPANY
Spotlight on Dan

Meet Dan, support consultant and resident Salesforce expert. Joining d-flo in 2018 as a graduate/trainee, Dan has accelerated through our internal training programme and has contributed to many of our customer solutions. In his latest role Dan now provides primary support and overseas our Salesforce platform developments.

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COMPANY
The Year of 10

We are excited to celebrate our 10 year anniversary this year. Even during this challenging period, we are proud to continue innovating, delivering rapid customer value and maintaining our philosophy. Although sadly in the new virtual way, we look forward to celebrating this landmark with our valued customers and partners.

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TECHNOLOGY
2020 Email Stats

It’s been well documented that the COVID-19 pandemic forced companies to accelerate their digital transformation during 2020 and this was evident with our clients and their emailing stats. Sending over 3.4 million transactional emails in 2020 with an almost 100% delivery rate, this represented an annual increase of 29% on 2019.

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TECHNOLOGY
Security Update

Ensuring the secure delivery of our client’s emails is essential for adhering to data privacy rules and preventing reputational damage. Following a tight delivery deadline, we are pleased to complete the rapid rollout of a new enhanced API for the messaging integration of our client systems to our d-flo Email Delivery Service.


Implement CrisisComms in 2 days with no upfront costs


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TECHNOLOGY
Keeping your customers and business COVID safe

For travel companies, looking after customers is a duty of care. Capturing customer medical information has been an essential part of the booking process for much of the cruise industry. The NEW TravelComms COVID-Secure solution expands on this process and provides comprehensive capabilities to mitigate against the risks of travelling amidst the COVID pandemic. Digital and secure, the TravelComms COVID-Secure solution can be quickly adopted and incorporated into an end-to-end customer communications journey.

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d-flo Newsletter - Feb 2021 - Mobile Images8
TECHNOLOGY
Sending ‘Welcome Homes’ with Tiered Messaging

Reports are that governments are starting to look at the phased lifting of national lockdowns and implementation of cross-border protocols to enable safe travel. The reintroduction of the tiered system and comprehensive testing are some of the things being considered. Updating customers with new protocols is imperative to prepare them prior to return as much as prior to departure. Sending Welcome Homes with TravelComms, customers can receive messaging relevant to their trip, destination, local area and postcode.

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