Connect and collate the content you need to create your communications.
Connect to any data source. Extract or receive data from any business application or database using API’s, message services, web services, file queues and direct database connections. Aggregate content from CMS or CRM systems and third-party providers – whether on premise or in the cloud. Import documents from mailboxes, folders and other systems.
Transform your content into personalised and relevant communications.
Transform any incoming data file. Process ASCII, CSV, JSON, XML file formats. Apply simple conditioning to drive dynamic composition without time-consuming template management. Combine with images, colour, barcodes, graphs and charts. Incorporate language translations, targeted messages and include links to associated web pages.
Interact with your communications at every stage of each process.
Interact with any communication. Update soft-coded content to keep communications current and meaningful. Edit communication content to add that extra personal touch. Attach and collate additional documents to communications. Review and approve content before delivering business critical communications. Schedule communications to maximise impact from timing.
Deliver communications the way your customers want to receive them.
Deliver communications via any channel. Maximise digital with responsive HTML emails that scale and flow for mobile, tablet, and desktop devices. Attach PDF documents, eTickets and rich media files. Send instant SMS notifications and push updates to device resident apps and social media channels. Output to any printer – on premise or off – use all available finishing options.
Store all your communications securely and permission contextual access.
Store all communications securely. Upload all incoming and externally generated communications. Implement categories, define indexing and permission access. Configure retention and deletion policies to comply with GDPR and other regulations. ePresent communications in web portals and business applications for secure self-service and direct drill-down.
Audit the entire end-to-end process of your communications solution.
Audit all communications processes. Track and trace delivery of all communications and the onward engagement of those delivered by email. Monitor the overall system performance and user interaction with the underlying communication processes. Record user access and actions performed on any stored communication. Report on suspicious behaviour.