No matter what industry you’re in, communications is a vital part of your crisis response. Now’s the time to protect your reputation by putting plans in place – starting with our reliable, multi-channel crisis communications platform.
Rapidly deliver the essential information your customers need in a crisis - via email, SMS or social media channels.
Send pre-emptive messaging to warn of a potential issue. Create incident alerts and updates to keep customers informed as events unfold. Deliver debriefs to let people know things are back on track.
By communicating reliably in a crisis in this way, you can not only improve the experience for your customers by removing frustration and consequently avoiding bad publicity and protecting the reputation of your brand.
Integrate with your customer reservation system to target the right customers - wherever they are.
Message via Email, SMS, social channels and apps directly to the customers’ mobile phones.
Create highly personalised multi-lingual messages to engage with each customer on an individual level.
Deliver instant essential advice, information and warnings to remove anxiety and frustration.
"With a response rate of over 50%, the customer insight is being turned into valuable actions – to improve our customer satisfaction for each of our equally important internal customer services, and similarly with our contracted hotel and airline partners."
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"d-flo has been a key strategic partner, helping us to review and map our customer journey and implement the right communications to customers at the right time with a series of communications aligned to our brand guidelines to ensure a consistent look and feel."
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"The d-flo solution just gave us more - and more quickly. Initiatives we planned for launch in 18 months from now, we are now revising for delivery later this year using the TravelComms platform."
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"More customers are looking to book holiday add-ons and the revenue can be tremendous. Making it easy for the client to do so is one of the key aims for sales and TravelComms has provided us with this opportunity. The results to date have been amazing."
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