Customer Disruption

Take care of your customers and your reputation.

With the ever-present impact to travel circumstances, TravelComms provides a comprehensive solution to minimise customer disruption.

of customers would ditch companies after just one poor experience.
(Source: SAS)

Integrating seamlessly with live customer data from the internal CRS system to filter and identify the target customer audience. Using the same data to add context and relevance to pre-defined message templates or new ones drafted on the fly. This ensures each message is uniquely personalised and provides meaningful information to reduce customer frustration and deliver a differentiated customer experience.

Delivering communications across multiple digital channels determined by level of urgency and impact. And using engagement tracking and embedded call to actions to mitigate risk and brand damage with minimal operational impact at the most important time.

"We’ve been quick to respond to changing travel rules, updates to travel corridors and news, providing our customers with clear information and reassurance. And able to do this effectively thanks to TravelComms, powered by our booking data and supported by a passionate team."

See how TravelComms by d-flo can build stronger customer loyalty and business growth…