"d-flo’s TravelComms solution has allowed us to gain more control over the content and timing of the communication. They have worked with us to come up with new and innovative ideas to help keep our customers informed and to feel safer whilst travelling."
At the point of booking and throughout the onward journey, TravelComms delivers an enriched customer experience to increase customer engagement.
23%
Customers who are fully engaged represent a 23% higher amount in profitability, revenue and relationship growth.
(Source: Gallup)
Using real-time customer data from internal CRS and CRM systems to generate rich, relevant and personalised communications. Creating coherent customer journeys with event triggered and dynamically scheduled communications up to departure – and whilst on-trip. This builds upon the sense of inspiration ignited at pre-booking, to drive deep customer immersion and engagement.
Updating on booking changes, providing additional information and promoting upgrades and add-ons. Delivering communications across multiple digital channels whilst capturing customer sentiment to tailor the content, timing and overall customer experience.
See how TravelComms by d-flo can take care of your customers and your reputation…