At the point of booking and throughout the onward journey, TravelComms delivers an enriched customer experience to increase customer engagement.
Using real-time customer data from internal CRS and CRM systems to generate rich, relevant and personalised communications. Creating coherent customer journeys with event triggered and dynamically scheduled communications up to departure – and whilst on-trip. This builds upon the sense of inspiration ignited at pre-booking, to drive deep customer immersion and engagement.
Updating on booking changes, providing additional information and promoting upgrades and add-ons. Delivering communications across multiple digital channels whilst capturing customer sentiment to tailor the content, timing and overall customer experience.