Titan Travel Selects
TravelComms Platform

Titan Travel, the UK’s most awarded tour company, has selected d-flo TravelComms software to implement a new customer communications strategy.

London, 17 January 2022: d-flo Limited, the innovative customer communications specialist, who enable their clients to achieve operational efficiencies, lower costs and increase brand loyalty, today announced that Titan Travel will commence using their TravelComms solution to replace their post-reservation customer communications.

TravelComms has been designed specifically for tour operators to enhance the experience of their customers before, during and after their holiday by delivering more enriched, informative and personalised communications via online and offline channels.

Colin Brimson, Co-Founder and CEO of d-flo Limited commented: “We’re very proud to have been selected to help Titan Travel achieve their goals for this very important area of their customer communications. Our approach to all projects with our customers is to understand what they are trying to accomplish and then use our expertise to give them what they want in solutions that add real value to their business. We’re looking forward to a long and mutually rewarding relationship with Titan Travel.”

We are excited to be working with d-flo and adopting their TravelComms platform to enrich our customer communications and our vital post-booking experience.

d-flo’s understanding of the challenges became clear early on. Their capabilities to help map our post-booking communications journey, incorporate our designs and deliver the content through integration with our systems provided a compelling proposition for a strategic partnership. Delivering our customer documents through TravelComms also aligns with our BE Better programme of initiatives for sustainability and enables us to be paperless for 2022.

Already we can see how TravelComms can help us deliver a cohesive customer experience and streamline many of our existing operational processes. Gaining the flexibility to control what we communicate to our customers, when and how will be highly beneficial to the future of Titan Travel.

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