Secret Escapes, one of the world’s leading members-only online travel and experiences companies, has selected d-flo TravelComms software to enhance its post-reservation member communications.
London, 17 June 2020: d-flo Limited, the innovative customer communications specialist, who enable their clients to achieve operational efficiencies, lower costs and increased brand loyalty, today announced that Secret Escapes will commence using their TravelComms solution to manage their post-reservation customer communications.
TravelComms has been designed specifically for tour operators to enhance the experience of their customers before, during and after their holiday by delivering more enriched, informative and personalised communications via any online and offline channel.
Colin Brimson, Co-Founder and CEO of d-flo Limited commented: “We’re very proud to have been selected to help Secret Escapes achieve their goals for this very important area of their customer communications. Our approach to all projects with our customers is to understand what they are trying to accomplish and then use our expertise to give them what they want in solutions that add real value to their business. We’re looking forward to a long and mutually rewarding relationship with Secret Escapes.”
Joe Farnsworth, Director of Customer Service at Secret Escapes commented: “We are pleased to be using d-flo’s TravelComms platform to manage our post-booking member communications. The ability to use digital communications to deliver a high quality, personalised service efficiently and effectively across multiple bookings is more important than ever, as shown by the widespread industry disruption as a result of the coronavirus.
We are looking forward to developing our partnership with d-flo and benefitting from TravelComms’ wider capabilities.”
For further information on d-flo and TravelComms, contact d-flo on +44 (0)20 3582 5210 or by email@example.com.