Essential Crisis Communications with d-flo
The d-flo CrisisComms system has been designed to help cruise companies excel during times of crises and beyond - delivering tailored, essential customer service communications to the right audience at the right time.
Covering all digital communications channels, it’s easy to reach customers at every stage of their journey with the information and updates they need as situation changes. From a change in itinerary, schedule delays or managing something more serious, d-flo’s CrisisComms helps operators and agents to forewarn and update their customers, no matter the circumstances.
As well as delivering essential information, CrisisComms makes it easier for customer support staff to react quickly and appropriately. By integrating with your Customer Reservations System and Customer Relationship Management system, CrisisComms allows agents to alleviate anxiety and stress with key information. Reacting in real time with automated processes and lightning-fast communications reduces the strain on your customer service team and helps customers feel safe and secure.
To help you take control during a disaster and protect your brand’s reputation, aggregates every function that a modern cruise company needs:
· Easy email, SMS and social media management all within one platform
· Integration with every other customer management tool in your company
· Automation that streamlines your key processes and delivers instant results
· Effortless personalised updates and advice for every customer
Incidents aren’t always avoidable, but when they do occur, CrisisComms grants companies the crucial ability to respond with a comprehensive solution. The result is a group of customers and stakeholders who are more informed, safer and more satisfied. When a customer can say that a company was there for them when it mattered most, that’s what matters most.