Create Personalised
and Timely Crisis and
Disruption Communications

How can CrisisComms. help?

No matter what industry you’re in, communications is a vital part of your crisis response. Now’s the time to protect your reputation by putting plans in place – starting with our reliable, multi-channel crisis communications platform.

Crisis communications to rely on in turbulent times

Essential Crisis Communications

Rapidly deliver the essential information your customers need in a crisis - via email, SMS or social media channels.

Send pre-emptive messaging to warn of a potential issue. Create incident alerts and updates to keep customers informed as events unfold. Deliver debriefs to let people know things are back on track.

By communicating reliably in a crisis in this way, you can not only improve the experience for your customers by removing frustration and consequently avoiding bad publicity and protecting the reputation of your brand.

Pre-emptive Notifications

Provide customers
timely Pre-emptive
Notifications with
information to
minimise disruption.

Incident Notifications

Send customers
informative Incident
instructions to
keep them safe.

Incident Updates

Send customers
essential Incident 
Updates with 
information to
minimise frustration. 

Post Incident Updates

Send customers
empathic Post-
Incident Updates
with instructions for
any further actions.


Functionality for the most challenging crisis communications

Integrate FinancialComms in to your billing systems


Integrate with your customer reservation system to target the right customers - wherever they are.

Personalised Priority Communications with CrisisComms


Message via Email, SMS, social channels and apps directly to the customers’ mobile phones.

Personalised Priority Communications with CrisisComms


Create highly personalised multi-lingual messages to engage with each customer on an individual level.

Instant communications through CrisisComms


Deliver instant essential advice, information and warnings to remove anxiety and frustration.

"With a response rate of over 50%, the customer insight is being turned into valuable actions – to improve our customer satisfaction for each of our equally important internal customer services, and similarly with our contracted hotel and airline partners."

Bravo Tours

01 | 04

"d-flo has been a key strategic partner, helping us to review and map our customer journey and implement the right communications to customers at the right time with a series of communications aligned to our brand guidelines to ensure a consistent look and feel."

G Touring

02 | 04

"The d-flo solution just gave us more - and more quickly. Initiatives we planned for launch in 18 months from now, we are now revising for delivery later this year using the TravelComms platform."

Great Rail Journeys

03 | 04

"More customers are looking to book holiday add-ons and the revenue can be tremendous. Making it easy for the client to do so is one of the key aims for sales and TravelComms has provided us with this opportunity. The results to date have been amazing."

Olympic Holidays

04 | 04

Neilson Active Holidays
Great Rail Journeys
Riviera Travel

Ready to take a look?

Let us demonstrate how we can transform your communications