Articles

16.05.19

Maximising The ‘Before You Depart’ Experience

Book and depart—the two most celebrated moments in the travel industry’s customer journey.

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01.04.19

Maximizing The ‘Before You Board’ Experience

Sale and sail—the two most celebrated moments in the cruise industry’s customer journey.

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09.10.18

Removing Opportunistic Fraud with Automation

Businesses now need to consider the new techniques of increasingly tech savvy consumers and employees.

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31.05.18

Feel the Fear and Do It Anyway

If you are in any doubt about taking the next step with your technology – the answer is a resounding YES!

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29.11.17

Keep it Simple and Shine in a Crisis

By communicating quickly in a crisis you are most likely to receive understanding and positive feedback from customers.

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25.10.17

Riding Out the Storm and Protecting What Matters

Customers that have experienced great service during problem times often give the most glowing testimonials.

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27.09.17

General Data Protection Regulation (GDPR)

This notification is to reassure d-flo’s commitment to the General Data Protection Regulation (GDPR).

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10.08.17

Can Customer Experience Drive Increased Revenue?

Improving customer experience (CX) has become an increasingly important strategic goal for corporate executives.

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17.07.17

Unlocking Revenue from Customer Data

Airlines have for the eighth consecutive year reported substantial increases in ancillary revenue.

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07.07.17

Is it Possible to Pre-empt Customer Support?

Arie de Geus’s most popular quote could not be more relevant in the age of the customer...

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