16.05.19
Maximising The ‘Before You Depart’ Experience
Book and depart—the two most celebrated moments in the travel industry’s customer journey.
Read More01.04.19
Maximizing The ‘Before You Board’ Experience
Sale and sail—the two most celebrated moments in the cruise industry’s customer journey.
Read More09.10.18
Removing Opportunistic Fraud with Automation
Businesses now need to consider the new techniques of increasingly tech savvy consumers and employees.
Read More31.05.18
Feel the Fear and Do It Anyway
If you are in any doubt about taking the next step with your technology – the answer is a resounding YES!
Read More29.11.17
Keep it Simple and Shine in a Crisis
By communicating quickly in a crisis you are most likely to receive understanding and positive feedback from customers.
Read More25.10.17
Riding Out the Storm and Protecting What Matters
Customers that have experienced great service during problem times often give the most glowing testimonials.
Read More27.09.17
General Data Protection Regulation (GDPR)
This notification is to reassure d-flo’s commitment to the General Data Protection Regulation (GDPR).
Read More10.08.17
Can Customer Experience Drive Increased Revenue?
Improving customer experience (CX) has become an increasingly important strategic goal for corporate executives.
Read More17.07.17
Unlocking Revenue from Customer Data
Airlines have for the eighth consecutive year reported substantial increases in ancillary revenue.
Read More07.07.17
Is it Possible to Pre-empt Customer Support?
Arie de Geus’s most popular quote could not be more relevant in the age of the customer...
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