Underpinning each transaction, communications make business happen. When done well they offer endless opportunities to unlock value. For those that succeed with their communications, opportunities for up-sales, cross sales, repeat sales and advocacy are up for grabs. Get it wrong and only your competitor will benefit.
Our powerful solutions are designed to secure your customers and maximise their lifetime value with minimal cost and risk.
And what's more, through our TREE(3) sustainability initiative, we offset the CO2e (carbon dioxide equivalent) from every communication sent via our platforms to make a positive difference to the planet.
A travel communications platform that enriches the customer experience throughout the entire booking journey. Enable your business to communicate more personally and drive revenue, retention and recommendations.
A financial communications platform to streamline your supply chain billing and debt management. Arm your team with the capability to automate and simplify customer billing management on an individual customer basis.
A crisis communications solution to instantly communicate with customers to avert or during a crisis. Empower your team with a tool to communicate personalised real-time messaging to remove frustration and reputational damage.
"With a response rate of over 50%, the customer insight is being turned into valuable actions – to improve our customer satisfaction for each of our equally important internal customer services, and similarly with our contracted hotel and airline partners."
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"d-flo has been a key strategic partner, helping us to review and map our customer journey and implement the right communications to customers at the right time with a series of communications aligned to our brand guidelines to ensure a consistent look and feel."
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"The d-flo solution just gave us more - and more quickly. Initiatives we planned for launch in 18 months from now, we are now revising for delivery later this year using the TravelComms platform."
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"More customers are looking to book holiday add-ons and the revenue can be tremendous. Making it easy for the client to do so is one of the key aims for sales and TravelComms has provided us with this opportunity. The results to date have been amazing."
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