Travel communications that go the distance – throughout the entire journey

How can you support your customer’s journey from start to finish?

When it comes to travel, tailored and timely communications can give you a critical edge.

TravelComms gives you the power to demonstrate your brand values through every step of your customer’s booking journey, enriching customer experience and creating lucrative opportunities to up-sell, repeat-sell and increase the chances of recommendations.

TravelComms gives you the power to:

  • Orchestrate processes to aggregate content from any system or provider – on site or in the cloud
  • Create highly personalised communications unique to each customer and their travel plans
  • Target the upsell and cross sell of relevant ancillary products to individual customers
  • Engage with each customer on an individual level via their preferred channels - online and offline

Primera Travel Group

With tour operations in Sweden, Denmark, Norway, Finland and Iceland, d-flo’s TravelComms solution was selected to provide the required personalisation along with the flexibility to support the specific local branding, languages, currencies and legislation in each of their markets.

The business benefits for choosing TravelComms included the economies of scale of building one model and localising it across five different countries. d-flo’s knowledge of technology, the travel industry and their experience with ATCORE’s systems was evident in the speed in which they were able to deliver the solution and make changes.

Neilson Active Holidays

A market leader in active holidays for over 40 years, Neilson Active Holidays have been using and evolving their use of d-flo’s innovative TravelComms solution to manage customer communications since their management buyout and separation from Thomas Cook in 2014.

d-flo have been very supportive of us throughout the evolutionary process of this project. They steered the business to help design the customer communications and ensure that all pieces of communication were consistent. They kept us focused on consistency and that has been invaluable. And once again, they delivered on time and to the agreed budget.

Get In Touch

119 Arthur Road,
Windsor, Berkshire,
SL4 1RU, United Kingdom

Email: Call: +44 (0)20 3582 5210

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