When it comes to travel, tailored and timely communications can give you a critical edge.
TravelComms gives you the power to demonstrate your brand values through every step of your customer’s booking journey, enriching customer experience and creating lucrative opportunities to up-sell, repeat-sell and increase the chances of recommendations.
With tour operations in Sweden, Denmark, Norway, Finland and Iceland, d-flo’s TravelComms was selected to provide the required personalisation along with the flexibility to support the specific local branding, languages, currencies and legislation in each of their markets.
The business benefits for choosing TravelComms included the economies of scale of building one model and localising it across five different countries. d-flo’s knowledge of technology, the travel industry and their experience with ATCORE’s systems was evident in the speed in which they were able to deliver the solution and make changes.
A market leader in active holidays for over 40 years, Neilson Active Holidays have been using and evolving their use of d-flo’s innovative TravelComms solution to manage customer communications since their management buyout and separation from Thomas Cook in 2014.
d-flo have been very supportive of us throughout the evolutionary process of this project. They steered the business to help design the customer communications and ensure that all pieces of communication were consistent. They kept us focused on consistency and that has been invaluable. And once again, they delivered on time and to the agreed budget.