2018…some stats and stories

With the blur of the festive season and turn of the year clearing we look back at some of the achievements of 2018.

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Removing Opportunistic Fraud with Automation

Businesses now need to consider the new techniques of increasingly tech savvy consumers and employees.

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Feel the Fear and Do It Anyway

If you are in any doubt about taking the next step with your technology – the answer is a resounding YES!

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Keep it Simple and Shine in a Crisis

By communicating quickly in a crisis you are most likely to receive understanding and positive feedback from customers.

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Riding Out the Storm and Protecting What Matters

Customers that have experienced great service during problem times often give the most glowing testimonials.

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General Data Protection Regulation (GDPR)

This notification is to reassure d-flo’s commitment to the General Data Protection Regulation (GDPR).

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Can Customer Experience Drive Increased Revenue?

Improving customer experience (CX) has become an increasingly important strategic goal for corporate executives.

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Unlocking Revenue from Customer Data

Airlines have for the eighth consecutive year reported substantial increases in ancillary revenue.

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Is it Possible to Pre-empt Customer Support?

Arie de Geus’s most popular quote could not be more relevant in the age of the customer...

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Contextual Communication can Improve Loyalty

Applying context to customer conversations can truly make your brand shine in the eyes of the customer

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