Businesses now need to consider the new techniques of increasingly tech savvy consumers and employees.
If you are in any doubt about taking the next step with your technology – the answer is a resounding YES!
By communicating quickly in a crisis you are most likely to receive understanding and positive feedback from customers.
Customers that have experienced great service during problem times often give the most glowing testimonials.
This notification is to reassure d-flo’s commitment to the General Data Protection Regulation (GDPR).
Improving customer experience (CX) has become an increasingly important strategic goal for corporate executives.
Airlines have for the eighth consecutive year reported substantial increases in ancillary revenue.
Arie de Geus’s most popular quote could not be more relevant in the age of the customer...
Applying context to customer conversations can truly make your brand shine in the eyes of the customer
The end point of the customer journey either leads to a fruitful relationship with your business – or with your competitors.